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Home>Terms, Conditions and Shipping
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How secure are my payments?
This store uses direct credit card processing, PayPal or Google Checkout for payments. All of the systems automatically
encrypts your confidential information in transit from your computer to
ours using the Secure Sockets Layer protocol (SSL) with an encryption
key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard,
American Express, and Discover all through direct credit card processing, PayPal or Google Checkout.
Do I need a PayPal or Google Checkout account to pay?
No, you do not. You can pay through your already established PayPal account if you'd
like, otherwise you can just use a credit card through PayPal as
guest, Google Checkout, or the secure onsite credit card processing.
World-wide Delivery
International shipping is a $12 flat rate. So order one shirt, or 10 shirts and you only pay $12 so order away! Get something for everyone!
US shipping starts at $4.50 for the first item, or $7 for your total order. Your item is shipped using USPS Priority or 1st class mail. To keep shipping rates low a tracking number is not immediately available.
The T-shirt Exchange ships to all countries using the US Postal Service. Shipping times vary by country and mainly depend on the receiving country's customs process. We find that packages to Canada take about 5 days, Western Europe- 10-14 days, Australia- 14 days, Eastern Europe and Asia 14 days. These are estimated times based on previous shipments.
Free Shipping Rules - Occasional Promotion that is Not Always Available
Free standard US shipping is sometimes available as a promotional offer.
When applicable, free shipping will automatically be applied to your order. Not valid for international shipping.
Undelivered Packages
In shipping hundreds of packages per month there's a slight chance that your package might get lost in the mail. If your package hasn't arrived with 14 days domestic or 35 days for international order just contact us and we will work with you to get it resolved.
For packages that do not have a shipping or international customs number the process is simple:
1) We will ask you to check you local post office for held mail.
2) If your package is not being held at your local post office, and your package still hasn't arrived at your specified address after 30 days, then your transaction will be canceled.
For packages with shipping tracking numbers or an international customs number the process is even simpler:
1) If your domestic package is listed as delivered then the sale is final.
2) For international packages, your customs number will be provided, if it has left the US, then you will have to talk with your local postal authorities to find your package. If your package has not left the US, we will try to find information on the hold up.
Returns
We will gladly accept the return of
products that are defective due to defects in manufacturing and/or
workmanship for 30 days from the date of purchase.
All returned items must be unworn, unwashed, and in new condition.
Fulfillment mistakes
(we sent you the wrong items) that we make resulting in the shipment of incorrect product to you will
also be accepted for return 30 days from the date of purchase.
For
general returns that are not fulfillment errors or defective products, the return shipping is paid for by the purchaser.
When making a return please get delivery confirmation service, just to be sure that the package arrives. The T-shirt Exchange is not responsible for returns that are not delivered to our offices.
Returns are simple and easy!
1) Email Jack at jack@thetshirtexchange.com with
the reason for your return- wrong size, wrong color, wrong product,
quality issue, didn't like, or whatever the reason. We just like to keep
track of why items come back. It helps us offer only the best service
and fastest refunds. It also helps us choose only the best t-shirt
designs.
2) Mail your item to:
The T-shirt Exchange
832 N 2nd Street
Suite 811
Milwaukee WI 53203
We HIGHLY suggest that you get a tracking number or delivery confirmation just to be sure that package arrives.
3)
When your package arrives we will inspect it to make sure it is in
clean and new condition and if everything is in order your refund will
be processed the same day.
Exchanges are easy too!
Exchanges are for the same product only. All exchange items must be unworn, unwashed, and in new condition.
You
can exchange for a different size of the same product. If your
preferred size is not available, we can let you know when it will be
available or you can return it for a full refund to the original
purchaser. Return shipping is paid by the customer. Shipping for the new item is free.
If you want a different color, or a totally different
product, then your original sale will be refunded to the original
purchaser, and you will need to order the new item that you would like.
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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| We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. |
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| Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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